Refund policy

Refund & Exchange Policy

Exchange Policy – Coverify iPhone Cases

3-Day Exchange Policy

At Coverify, we are committed to providing you with high-quality iPhone cases. We do not offer returns or refunds for change of mind or self-placed incorrect orders. However, if you have received a wrong, damaged, defective, or missing product, we will be happy to assist you with an exchange, subject to the conditions mentioned below.

We offer a 3-day exchange policy, allowing eligible customers to request an exchange within 3 days from the date of delivery.

Eligibility for Exchange

To be eligible for an exchange under our 3-day exchange policy:

  • The exchange request must be raised within 3 days from the date of delivery.
  • The iPhone case must be in its original, unused condition, with no signs of damage, wear, or misuse.
  • The original packaging, tags, and any accessories that came with the case must be included.
  • A valid proof of purchase (order number or receipt) is required for all exchange requests.
  • The product must qualify under our exchange policy and be approved by our customer support team before being shipped back.

Wrong Product/Model Ordered by Customer

Customers are responsible for carefully checking the iPhone model, product, design, and other order details before placing an order.

If a customer has placed an incorrect order by mistake, such as selecting the wrong iPhone model, wrong case, or wrong product, the customer will be responsible for all applicable exchange and shipping costs.

In such cases, the customer may choose either of the following options:

Option 1 – Self-Ship the Product

The customer can ship the product back to us using any reliable courier service at their own cost.

Once the returned product is received and inspected and is found to be in eligible, unused condition:

  • We will process the requested exchange.
  • The customer will be responsible for the cost of shipping the replacement product.
  • A ₹99 reshipping charge will be applicable for sending the replacement product.

Option 2 – Request Coverify to Arrange Return Pickup

If the customer wants Coverify to arrange a pickup for the product being exchanged:

  • A ₹199 return pickup/exchange handling fee will be charged.
  • After the product is successfully picked up and received by us, it will be inspected.
  • Once approved, the replacement product will be shipped.
  • A ₹99 reshipping charge will also be applicable for sending the replacement product.

Therefore, when Coverify arranges the return pickup, the applicable charges will be ₹199 for return pickup + ₹99 for reshipping.

These charges are applicable because the exchange is being requested due to an incorrect order placed by the customer and are not caused by any error or defect from Coverify.

 

If Coverify Sends the Wrong or Damaged Product

If we made an error and you receive a wrong product, wrong iPhone model, damaged product, or defective product, you will not be responsible for any return, pickup, or reshipping charges.

In such cases:

  • Coverify will arrange the exchange completely free of cost.
  • We will bear the applicable return pickup/shipping charges.
  • We will bear the reshipping charges for sending the correct replacement product.
  • No exchange or shipping fee will be charged to the customer for a confirmed Coverify error.

The replacement will be processed after the issue has been verified and the returned product, where applicable, has been received and inspected by our team.


Exchange Process

To initiate an exchange:

  1. Contact our customer support team at coverify.shop@gmail.com to request an exchange authorization.
  2. Clearly mention your order number and reason for the exchange.
  3. Once your exchange request is approved, carefully package the iPhone case along with its original packaging and accessories.
  4. If you are self-shipping the product, ship it to the address provided by our customer support team.
  5. If you have opted for our return pickup service, the applicable ₹199 pickup fee must be paid before the pickup is arranged.
  6. Once we receive the product, it will be inspected to ensure it meets our exchange eligibility criteria.

Exchange Processing Time

After receiving the returned product, our team will inspect it.

If the product meets all exchange requirements, the exchange will be processed and the replacement product will generally be shipped within 7–10 business days, subject to availability and operational circumstances.

COD Orders – ₹99 Advance Payment

For all Cash on Delivery (COD) orders, an advance payment of ₹99 is collected at the time of placing the order.

This ₹99 advance payment is adjusted against the order value and is non-refundable if the customer does not accept or refuses the order at the time of delivery, for any reason.

This includes, but is not limited to:

  • Customer refusing the order at the doorstep.
  • Customer being unavailable or choosing not to accept the order.
  • Customer changing their mind.
  • Customer no longer requiring the product.
  • Customer refusing to pay the remaining COD amount.
  • Any other reason where the customer does not accept the shipment and the order is subsequently returned to Coverify.

If a COD order is not accepted by the customer and is returned to us, the ₹99 advance payment will not be refunded under any circumstances.

Prepaid Orders – Non-Acceptance & Reshipping

For prepaid orders, the complete order amount is paid in advance.

If a customer does not accept the prepaid shipment at the time of delivery and the shipment is subsequently returned to Coverify, no automatic refund will be issued solely because the customer did not accept the shipment.

If the customer subsequently requests us to reship the returned prepaid order, a ₹99 reshipping charge will be applicable.

The replacement/reshipment will be arranged only after the applicable reshipping charge has been paid.

Cancellation Policy

If you wish to cancel your order, kindly contact us within the first 24 hours of placing the order at:

Email: coverify.shop@gmail.com
Call/WhatsApp: +91 87081 21546

Cancellation requests made after the order has been processed or dispatched may not be accepted.

No cancellations are permitted once the product has been delivered.